If an employee tells you that they completed a course, passed the test and it is not moving from the Current Enrollment to their Completed Enrollments, ensure the following:
- Ensure they are using a proper browser version
- Have them check their Technical Assistance tab for any Red Xs (see Browser Check section above)
- Ensure after they have passed the test and exited the course that they waited for the screen to refresh back to the Current Enrollments screen
- If the course did not move to completed on the day they completed the course, wait until the next day to see it moved
- If all of the steps above have been taken and the courses is still in their Current Enrollments, contact Community Banker University (communitybankeruniversity@icba.org) with the following information:
- Name
- Email Address
- Course Title
- Date of Completion
- Test score
Article ID: 121, Created: 6/2/2022 at 10:18 AM, Modified: 6/2/2022 at 10:18 AM