ICBA understands that IT security is of the utmost importance and that banks may need to restrict users from accessing various websites. As our courses are launched and tracked online, it is important that the following recommendations be reviewed and implemented in order to ensure a positive end-user experience.
Network Requirements
For users on company networks, in order to ensure you can access and complete the online training, please configure the following:
Sites to Whitelist and disable any content caching from:
*.icbalearning.org
*.icba.org
*.vubizlearning.com
*.vubiz.com
*.api.video
VPNs should not be used when accessing icbalearning.org. If the bank requires a learner to connect via VPN, ensure that the bank’s VPN does not interfere with internet traffic in order for course tracking to complete.
Computer and Internet Connection
Item | PC | Mac |
Hardware Specification | Screen resolution: 1024 x 768 (or above); Internet connection: 5Mbps (megabits per second) or above for a single user as many of our courses contain streaming video. | Screen resolution: 1020 x 768 (or above); Internet connection: 5Mbps (megabits per second) or above for a single user as many of our courses contain streaming video. |
Memory (when playing video) | | |
Operating System | | |
Browser Version | Google Chrome, version 44+ Microsoft Edge, version 81+ Mozilla Firefox, version 44+ | Chrome, version 44+ Safari, version 15+ |
Cookies | 3rd party cookies must be accepted | 3rd party cookies must be accepted |
JavaScript | JavaScript must be enabled | JavaScript must be enabled |
Popup Blockers | Turn off and disable all popup blockers | Turn off and disable all popup blockers |
Many organizations have group policies and other security settings for Browsers that may hamper the ability for the courseware to load. While we may assist in identifying issues, we are unable to customize the courseware to work around internal IT policies.
Mobile testing recommendations
- Many course titles are available for mobile delivery via a browser. If you are planning for learners to access courses via a browser on a mobile device such as a tablet or smartphone, be sure to consider factors such as device screen size, device versions, operating system, mobile browser, etc., which will impact the learner's experience. It is highly recommended that you thoroughly test all courses using these devices to ensure compatibility and optimize the learner experience.
- Disable pop-up blocker
Article ID: 119, Created: 6/2/2022 at 9:54 AM, Modified: 10/28/2024 at 10:37 AM